FAQ

FAQ

What is CBD?
CBD, or cannabidiol, is a chemical known as a cannabinoid, found within plants of the Cannabis genus, and most commonly from hemp. Hemp has a long history of use in various products all over the world, and given its high concentration of CBD (and naturally low levels of THC) it's an ideal source plant for CBD. CBD is a versatile compound, and has been included in tinctures, edibles, lotions, bath bombs, and more.
What is Cannabigerol (CBG)?
Cannabigerol (CBG) is a hemp-derived cannabinoid that's instrumental in the production of CBD. CBGa (Cannabigerolic Acid) is found naturally in hemp, and when specific enzymes, as well as ultraviolet light or heat, interact with it, CBGa is converted to the cannabinoids that you know best. It is often cited as the 'mother' cannabinoid to many well-known compounds including CBD, CBC, and THC. CBG combines the health-supporting benefits of CBD with an increased bioavailability for maximum effectiveness, including assisting with your Endocannabinoid System and helping to maintain your overall wellness.
What is the Difference between Hemp and Marijuana?
While both hemp and marijuana are part of the Cannabis genus, being different strains of the Cannabis Sativa plant, they differ in terms of use and their cannabinoid profiles. Hemp, also known as industrial hemp, has naturally high levels of CBD and low levels of THC. When grown by a licensed grower and containing no more than 0.3% THC content, hemp is considered federally legal as a source for CBD products. In contrast, marijuana has naturally higher levels of THC, and relatively low levels of CBD. THC is a psychoactive chemical, and is what gives the 'high' that marijuana users report experiencing. Federally legal hemp won't get you high thanks to its negligible levels of THC.
IS CBD Legal?
CBD’s legality still exists in a kind of limbo, depending on the state and area you live in. The 2018 Farm Bill opened up Hemp and CBD like never before, removing hemp and CBD from the list of controlled substances. Although the Food and Drug Administration does not currently recognize cannabidiol as suitable for food products or as a supplement, it continues to investigate CBD for the role it can serve for consumers in the future. Be sure to check your local laws and regulations.
Will THC show up on a drug test?
Products that use CBD Isolate generally do not contain THC or other cannabinoids, while our Full Spectrum CBD products contain no more than 0.3% THC content, the federal legal limit for hemp and CBD products. Broad Spectrum CBD products are similar to Full Spectrum CBD, but generally will not have THC.
What is CBD Isolate?
CBD isolate is a highly processed form of CBD, usually containing up 99% pure cannabidiol. For individuals looking for a CBD experience free from other cannabinoids, CBD Isolate is an ideal choice.
What is Full Spectrum CBD?
Full Spectrum CBD is an extract that contains many, or even all, of the natural cannabinoids of the hemp plant. In addition, a full spectrum extract may also contain the terpenes, vitamins, minerals, and other natural components of the hemp plant. While Full Spectrum CBD may contain THC, when grown and processed correctly it is only present in trace amounts. At Sun State Hemp, all our CBD products contain no more than 0.3% THC content, which is not enough to experience a ‘high’.
Where do you ship?
We ship everywhere in America, however we are aware that some states and municipalities have ordinances against cannabidiol and hemp-derived products. Feel free to contact our customer support team if you are unsure about shipping to your area.
How do I get free shipping?
Every order over $100 is shipped free within the continental United States.
How do I cancel my order?
Unfortunately, once you process your order, we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 15% restocking fee will be charged. Shipping cost is not refundable.
My order didn't process but funds were taken out of my account. What do I do?
What you're viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers. If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance.
Do you sell wholesale?
Yes! Sun State Hemp has the resources you need to succeed. Note that only registered affiliates of Sun State Hemp can purchase products through Wholesale. You can reach us at info@sunstatehemp.com.
Do you offer private / white label services?
Absolutely, we have all the resources and knowledge you need to get started on your own line. Contact us at info@sunstatehemp.com for more details.
What Do I Do If I Cannot Enter My Discount Code?
If you are experiencing an issue when entering your coupon code, do NOT process your credit card. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
What Do I Do If My Discount Code Expired?
Although your discount code has expired, we come out with new discounts regularly. Be on the lookout for future discount codes! If you're ever experiencing trouble purchasing with a discount code don't hesitate to contact us.
What is Your Return/Refund Policy?
Currently we do not accept returns, and refunds are not given under any circumstances.
When Will My Order Be Shipped?
Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including any other expedited services). In most instances, orders are shipped same-day. Orders processed through the weekend will be processed on the following Monday. Shipments are not processed on weekends or national holidays.
Where is My Package?
Use the provided tracking number to track your number on the UPS website. The tracking number can be found on your order confirmation email or your order history if you created an account during checkout. If you are currently logged in you can find your order history here. If the UPS says the package was delivered but you have not yet received it, please contact them or your local post office for further assistance. We recommend opening a research of delivery claim with UPS which may help in located your package’s whereabouts. Please be aware there can sometimes be a delay in actual delivery time with UPS.
Where Can I Find Information About My Order?
Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. It may take up to 24 hours for your tracking number to show any updated information. To find out information on your order, you can contact us by email at info@sunstatehemp.com.